Privacy & Cookie Statement

3. What data we collect about you

“Personal data” means any information that identifies you either directly (such as your name) or indirectly (for example, using a unique customer number).

The personal data we collect depends on the point of contact through which you interact with us, as well as the purposes of this interaction as described in this Statement and are also limited to those which are relevant and appropriate for this interaction. Visitors to the biocodeskincare.com website who view our products, information and offers can choose to do so without logging in, and the same is true for point-of-sale search and browsing on social media. Unless you choose to interact with us through these contact points:

a. by creating an account and connecting to it;
b. by making a purchase on our site;
c. by subscribing to one of our programs or services;
d. by writing to us via the consumer contact forms or by writing us a comment in the free online order fields.

Or else, our data collection is limited to the use of “cookies” (visitors) for website visitors whose conditions are specifically defined by our cookie policy and according to your preferences. For the sake of transparency and clarity, our cookie management policy is separate from this Statement.

For one thing, for customers and others who sign up for programs or services, we need to collect certain relevant information from you. The information we collect is related to a given transaction as well as in the context of our business relationship with you. For example, if you make purchases on biocodeskincare.com or our points,  we must collect information to process (and, if necessary, execute and dispatch) your order, to ensure its tracking and invoicing, to be in order to respond to any after-sales inquiries you may have. For customers and others who sign up for our programs or services, we generally collect your contact information, contact preferences and information that allows us to make recommendations to you about our products or services that may be of interest to you. We can centralize information about our customers to organize it in one place, as this helps us manage our relationship with you as well as your choices and preferences. Finally, if you subscribe to our personalised newsletter, we collect your email address.

Depending on the data that you communicate to us or that you share with us, personal data may include information concerning:

a. Your identity and contact details: surname, first name, postal address, email address, telephone number;
b. Your interests;
c. A history of your purchases (in store or online, including your orders, tracking and invoices, amount and type of purchase);
d. Your requests via our Customer Care Service or our Public Relations Service;
e. Your date of birth in order to benefit from the Birthday offers eligible according to your program;
f. Your satisfaction and comments on our programs, services and products;
g. The information that you specify related to the possible undesirable effects that you could report to us;
h. Your publications and mentions of our products on social networks.

Regarding your purchases, payments are made via a secure payment platform, supplemented by control measures, including encryption of contact details, in order to guarantee the security of purchases made and to fight against fraud. Your bank details are therefore not accessible on MLC’ s servers.

We invite you to ensure that your data is regularly updated, either by modifying it directly on our sites or, by informing us in writing of any modification by referring to the dedicated section “How to contact us”.

As part of our relationships, the data we collect may be collected through the following contact points:

a. Exchanges with our advisors in MLC’ s stores as well as points of sale in department stores;
b. Relationship with our public relations services;
c. Contact with customer care;
d. Forms that you fill out (in store or online);
e. Digital applications with which you interact;
f. Third party data providers with whom you share information;
g. Retailers for whom you agree to receive our communications;
h. Satisfaction surveys or questionnaires to which you answer;
i. Publications/mentions on social networks.

We make sure to identify the personal data essential for the purpose for which it is collected by indicating it with an asterisk like this ‘(*)’ on each personal data collection form. If you do not fill in these mandatory fields, we will not be able to respond to your requests and / or provide you with the services requested. The other information is optional and allows us to know you better and improve our communications and services to you. Although not mandatory, we recommend that you fill them in to allow you to benefit from the best possible experience during our interactions with you.

During your purchase journey, you will be able to choose between:

1. logging into your existing MAISON LE CYGNE account;
2. creating a new account;
3. paying as a Guest (or also called Guest Check out).

This last purchasing experience is thus summarized as follows:

Payment for purchases as a Guest refers to the possibility for any MLC customer or prospect to make a purchase in our online store without logging into an account. Your information is collected for the process of payment and delivery of items or for MLC in order to comply with applicable laws. Your information may also be used for analytical purposes by MLC and for communication purposes via its preferred channel (for example: sending a general newsletter relating to the news by email for which you have the right to object). For more information on these purposes, please go to the section below, under the “Analysis and personalization purposes” section.